CGCharu Gosavi
@charugosavi
Customer Support Specialist with a focus on client satisfaction.
IndiaWhat I'm looking for
I am a Customer Support Specialist with over 4 years of experience in managing blended support processes across voice, chat, and email channels for North American customers. My expertise lies in optimizing customer interactions and enhancing satisfaction through innovative problem-solving and process improvements. I have a proven track record of exceeding service-level goals and fostering strong client relationships.
Currently, I work as a CAP Associate at Amazon India Pvt Ltd, where I lead critical incident responses and ensure effective communication with stakeholders. My previous role as a Sr. Associate at Lakshya Infosys allowed me to hone my skills in multitasking and active listening, ensuring high-quality service delivery. I am passionate about driving operational excellence in dynamic support environments and continuously refining incident management workflows.
Experience
Work history, roles, and key accomplishments
CAP Associate
Amazon India Pvt Ltd
Sep 2023 - Present (1 year 9 months)
As a CAP Associate, I ensure seamless communication with North American clients during critical incidents, leading the response to critical tickets and resolving customer complaints effectively. I collaborate with cross-functional teams to gather business needs and facilitate real-time decision-making to restore operations swiftly.
Sr. Associate
Lakshya Infosys
Jan 2021 - Sep 2023 (2 years 8 months)
In my role as Sr. Associate, I managed customer support across voice, chat, and email channels, ensuring high customer satisfaction. I utilized CRM tools to troubleshoot issues and provided leadership during high-pressure situations while maintaining compliance with industry standards.
Education
Degrees, certifications, and relevant coursework
Visvesvaraya Technological University
Master of Computer Applications, Computer Applications
2016 - 2019
Completed a Master's degree in Computer Applications, focusing on advanced computing concepts, software development, and application management.
Rani Channamma University
Bachelor of Computer Applications, Computer Application
2013 - 2016
Earned a Bachelor's degree in Computer Applications, covering fundamental programming, database management, and software engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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