charm franklin

Designed and supervised evidence-based mental health services for children with autism spectrum disorders. Ensured adherence to standard operating procedures through quality control overlaps and data analysis of client progress.

Designed and prepared curriculum for social skill group participants appropriate to client goals and interests. Facilitated social skill groups and provided direct supervision to Behavior Specialists.

Created recommendations for comprehensive services and collaborated with educational team members. Trained and coached staff, facilitated treatment teams, and supervised Clinical Supervisors.

Provided comprehensive case management services to meet seniors' physical and mental health needs. Conducted outreach, engagement, and regular home visits while monitoring service utilization.

Provided Independent Living Skills Instruction to adults with Developmental Disabilities across the East Bay Area. Managed cases and supported client progress and development.

Obtained patient insurance coverage for injectable medications and served as a liaison between patients, providers, and insurance carriers. Identified and facilitated referrals to alternative coverage options and financial assistance programs.

Assessed seniors for their needs and developed Service Development Plans to address barriers. Determined client eligibility for federal/state programs and maintained a senior participant caseload.

Drafted direct correspondence, wrote and proofread documents, and communicated with clients. Managed accounts payable/receivable and analyzed existing reports.

Opened the store and trained new employees, creating calendaring systems and schedules. Managed hiring, payroll, and team meetings while driving sales to meet daily, weekly, and annual quotas.

Analyzed existing coding options and researched payer coverage and reimbursement policies. Examined payment levels for relevant product and procedure codes and evaluated changes in healthcare policy.

Maintained office and case files, organized documents, and drafted direct correspondence. Managed document productions, court filings, and extensive travel arrangements.

Served as a Juror for the San Francisco Civil Grand Jury. Participated in investigations and deliberations related to civil matters.

Currently pursuing a Bachelor of Arts in Psychology, focusing on foundational psychological principles and theories. This ongoing education enhances understanding of human behavior and mental processes.

Completed a Master of Science in Applied Behavior Analysis, gaining expertise in behavioral principles and intervention strategies. This program provided advanced knowledge in designing and implementing behavior analytic programs.

Earned a Master of Arts in Clinical Psychology, focusing on diagnostic and therapeutic techniques for mental health disorders. This degree provided a strong foundation in clinical practice and psychological assessment.