Charmaine Estigoy

I’m a motivated, detail-oriented aspiring Freight Virtual Assistant with completed Virtual Assistant training and a strong foundation in administrative support, customer service, and communication. I’m knowledgeable in basic freight and logistics processes, including shipment coordination, documentation, and tracking, and I’m committed to providing reliable support to freight brokers, dispatchers, and logistics teams.

From my experience as a Technical Support Representative (Harte Hanks, Inc), I assisted customers via phone, chat, and email while resolving issues efficiently and maintaining accurate records of customer interactions. I bring strong problem-solving and communication skills that translate directly into client coordination.

As an Online ESL Teacher (Hogan), I conducted lessons for international students, which strengthened my patience, adaptability, and ability to manage schedules and keep organized lesson tracking. I also completed freelance/academic legal work where I drafted legal documents, conducted legal research, and reviewed contracts to ensure accuracy, compliance, and practical risk awareness.

Right now, I’m learning TMS (Transportation Management Systems) and load boards (DAT, Truckstop), alongside freight documentation processes. My professional ethos is simple: stay organized, communicate clearly, and keep improving so I can support logistics operations with consistency.