Charles Ongunya

Responsible for overall hotel operations, security, cash flow management, rooms occupancy monitoring, budgeting and expenses control, purchasing and supplies, monthly P&L analysis, vehicle and building maintenance, staff discipline and customer support, debt management, staff performance appraisals, community CSR activities, new staff recruitment, and public relations.

Responsible for general hotel operations, customer service, security, rooms occupancy monitoring, kitchen operations, laundry management, business performance management, daily cash sales monitoring, budgeting and cost control, monthly P&L analysis, human resource management, public relations, and staff performance appraisals.

Responsible for change management, staff motivation and retention, staff performance appraisals, security, finance, human resourcing, strategic planning, budgeting and control, policy formulation and compliance, transport and fleet management, marketing and business growth, customer liaison, quality management systems compliance, P&L analysis, and business unit performance monitoring.

Responsible for coordinating daily newspaper order placing, receiving and verification of strip list, distribution of newspapers and returns collections, debt collections, market survey, vendors/agents supervision, supplies and returns control, sales and marketing, company P&L analysis, and budgeting and control.

Responsible for business planning, strategic planning, budgeting and control, courier operations, sales, ensuring security of customer items and company properties, investigation of incidences/accidents and report writing, customer liaison, ensuring systems compliance, administration, change management, and staff performance appraisals.

Responsible for operations in Nairobi, Central and Mombasa regions, customer liaison, administration, vehicle control, sales, recruitment and training, handling employee grievances, investigations and report writing, security surveys, staff appraisals/performance reviews, and debt collections.

Coordination of collection and delivery of cash, cash reconciliation and banking, customer liaison, CCTV monitoring, access control, central processing center monitoring, work scheduling and dispatches, customer call center management, and motor vehicle and driver duty allocations.

Reporting to the General Manager, responsible for courier logistics/operations at both Nairobi and branches, sales, prepared yearly operations budget, controlled expenses within divisional budgetary allocations, ensured efficient customer service provision through Shift Managers, regularly reviewed courier operations practices with service team and implemented good business practices, and ensured

Reporting to the General Manager, responsible for ISO Quality Management systems compliance in Nairobi and branches, audited internal ISO procedures, conducted regular training of staff for continuous improvement, conducted periodical staff appraisals based on agreed KPIs/KRAs, monitored service level returns, maintained daily, weekly and monthly performance measurement score board, and conducted

Reporting to the Country Manager, responsible for co-ordination of all aspects of the courier business incorporating business developments/courier project management, operations and administration, efficient management of daily operations, introduced and implemented new initiatives in line with the organization's strategies, business planning, forecasting and budgeting, provided strategic advice a

Reporting to the General Manager Courier, responsible for courier operations at both Nairobi and branches, sales, preparing yearly operations budget, service level returns, controlled expenses within divisional budgetary allocations, ensured efficient customer service provision through Shift Managers, regularly reviewed courier operations practices with service team and implemented good business p

Reporting to the Operations Manager, responsible for courier operations, documentation and dispatch of customer items, involved in team building, customer liaison, sales, market intelligence, debt collection, ensured that all operational systems were complied with, internally audited work processes, investigated incidences and accidents, and trained and deployed staff to their respective assignmen

Reporting to the branch manager, responsible for courier branch operations, administration, collection and delivery of items, courier P&L, vehicle maintenance, debt collections, customer liaison, courier sales and security of staff and customer items.

Pursued a Higher Diploma in Business Management from Kenya Polytechnic University College from 2007 to 2008.

Completed a Diploma in Business Management at the University of Nairobi from 2003 to 2004.

Earned an Advanced Certificate in Business Management from the Kenya Institute of Management in 2003.

Completed a Certificate in Agriculture at Kilifi Institute of Agriculture from 1991 to 1993.

Completed Motor Vehicle Technician Part 1 at Mombasa Polytechnic from 1989 to 1990.

Attended Maranda High School from 1984 to 1987, earning an O-Level Certificate.

Attended Siranga Primary School from 1976 to 1983, earning a CPE.