Looking for a job

CHARITY SULE

@charitysule

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I coordinate client services, contracts, records, and healthcare operations.

Nigeria

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What I'm looking for

I'm looking for a role where I can apply my administrative, customer service, procurement, and healthcare support experience to maintain accurate records, coordinate operations, and deliver responsive client service.

I'm currently supporting Wisdom Kwati Smart City as a Contract and Sales Officer, preparing offer and contract letters, managing client transaction documentation, and tracking plot IDs, subscriptions, and available plots.

I previously managed front desk and customer service operations at Wisdom Kwati Smart City, resolving client inquiries, assigning leads to investment advisors, preparing weekly reports, and assisting diverse clients in Hausa.

My healthcare support experience includes EMR and LIMS records management, procurement and inventory forecasting, antiretroviral dispensing, patient follow-up, phlebotomy, sample processing, and HIV rapid testing.

Experience

Work history, roles, and key accomplishments

Current

Contract and Sales Officer

Current

Wisdom Kwati Smart City

Prepares offer letters and contract letters, manages client transaction documentation, and allocates and tracks plot IDs. Maintains records of plots sold and available, updates subscription and client database, and manages client files.

Contract Management Client Documentation Database Management Record keeping Client File Management

Front Desk/Customer Service Officer

Wisdom Kwati Smart City

Jan 2024 - Jan 2026 (2 years)

Managed front desk operations, greeted visitors, and provided organizational information. Assessed customer needs, resolved inquiries, assigned leads to advisors, and coordinated administrative duties including weekly reports.

Customer Service Front Office Conflict Resolution Inquiry Management Multichannel Communication Weekly Reporting Hausa

Project Assistant/Procurement Officer

Esoma Pharmacy Limited

Jan 2023 - Jan 2024 (1 year)

Administered antiretroviral drug dispensing for IHVN and managed the electronic medical record system. Forecasted supply and demand, performed inventory audits, drafted progress reports, and conducted patient follow-up calls.

Medication dispensing Electronic Medical Records Inventory Management Forecasting Reporting Patient Follow Up

Laboratory Assistant (NYSC)

Institute of Human Virology (IHVN)

Jan 2022 - Dec 2022 (11 months)

Executed sample reception protocols, registered patient request forms into LIMS, and organized and dispatched medical results to facilities.

Sample Processing LIMS Data Entry Medical Records

Laboratory Assistant (Intern)

44 Nigerian Army Reference Hospital Kaduna

Jan 2018 - Dec 2018 (11 months)

Performed phlebotomy and sample preparation for haematology and microbiological testing. Conducted HIV rapid testing and prepared samples for GeneXpert tuberculosis testing.

Phlebotomy Sample Preparation HIV Rapid Testing GeneXpert Haematology Microbiology