Charity Rowell

I’m a dedicated, detail-oriented healthcare professional with over two years of experience in a busy primary care office, supported by four years of customer service experience in fast-paced restaurant environments. I’m skilled in patient care, phlebotomy, laboratory specimen processing, insurance verification, and administrative support, with a focus on strong communication and organization.

As a Lab Technician at Biggers Family Medicine, I perform venipuncture and collect blood, urine, and stool specimens, then process them accurately while maintaining quality standards and HIPAA compliance. I verify patient information, prepare laboratory orders, coordinate testing with Quest Diagnostics and Labcorp, manage EMR records, and support phone calls, scheduling, and billing tasks.