Open to opportunities

Charissa Bhagwan

@charissabhagwan

Message

Client Service Specialist with 7 years' experience delivering empathetic, efficient support and CRM expertise.

South Africa

Message

What I'm looking for

I seek a client-focused role where I can apply CRM and document-management skills, support technical queries, and grow within a collaborative, service-oriented team.

I am a results-driven Client Service Specialist with seven years of experience building strong client relationships and resolving complex issues across banking and call-centre environments. I excel at CRM systems, case logging, Excel-based tracking, and cross-functional collaboration, and I remain calm under pressure while delivering high customer satisfaction.

My background includes roles at Nedbank, Dash BPO, and AK Collect where I supported corporate and retail clients, assisted with technical migrations, managed document and imaging processes, and handled collections-related tasks. I bring attention to detail, adaptability, and a service-first mindset focused on turning challenges into opportunities.

Experience

Work history, roles, and key accomplishments

Current

Telemarketing Representative

Current

AK Collect

Jan 2025 - Present (9 months)

Made appointments for sales reps, supported debt-collection activities, and gathered financial information to assist the risk team and improve collections outcomes.

Telemarketing Appointment Setting Debt Collection Customer Outreach Sales Support

Client Service Representative

Dash BPO

Sep 2024 - Dec 2024 (3 months)

Handled US retail customer contacts, managed card activations and credit limit requests, and applied hardship and fee-waiver solutions while maintaining quality and compliance.

Customer Service Activation & Compliance Credit Limits Active Listening

Client Service Specialist

Nedbank

Sep 2021 - Sep 2023 (2 years)

Assisted corporate and investment banking clients with technical and account queries, supported migration to Nedbank Business Hub, and resolved global client issues to improve service continuity.

client support Excel Account Management Technical Troubleshooting

Helpdesk Administrator

Nedbank

Feb 2020 - Aug 2021 (1 year 6 months)

Logged and tracked cases from CRM365 and BANKSERV, provided feedback on case resolutions, and maintained case tracking spreadsheets to ensure timely follow-ups.

Case Management Excel Customer Feedback Trackings Communication

Administrator Document Management

Nedbank

Apr 2006 - Oct 2010 (4 years 6 months)

Managed capture, indexing and retrieval of home loan and wills records, prepared documents for imaging, and re-audited records to ensure accuracy and accessibility.