@charankumar5
IT Support Engineer at REVA University resolving end-user issues and administering accounts, VPN access, and endpoint protection.
IndiaAt REVA University, I deliver first-level support for hardware, Windows, Office 365, and Outlook issues. I manage incidents in ServiceNow and administer user, security group, and computer accounts in Active Directory and Azure Active Directory.
I configure and troubleshoot VPN access with Cisco AnyConnect and Pulse Secure, administer K7 Antivirus, and prepare support reports. I also support Exchange Online, desktop and laptop setups, printers, inventory, and basic network troubleshooting.
Work history, roles, and key accomplishments
REVA University
Sep 2025 - Present (1 year 2 months)
Delivered first-level technical support for hardware, software, Windows, Office 365, and Outlook issues. Managed incident lifecycle in ServiceNow, administered Active Directory and Azure AD, and configured VPN connectivity.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Pursuing a Bachelor of Computer Applications (BCA) degree.
Diploma, Mechanical Engineering
Completed a Diploma in Mechanical Engineering in 2025.
Software and tools used professionally
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