Open to opportunities

Channa Nhim

@channanhim

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Mobile Mortgage Manager focused on customer lending needs, financial analysis, and compliant loan growth.

Cambodia

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What I'm looking for

I’m looking for a banking role where I can grow my mortgage and personal finance expertise through client consultation, compliant underwriting support, and measurable sales results—while contributing to a supportive team focused on service quality and continuous learning.

I’m a Mobile Mortgage Manager in Cambodia, driven to “gain a practical experience, build, and advance” my professional career and expertise in the banking field. I’m a hard working, self-motivated, fast learner who thrives under tight deadlines and pressure.

At HongLeong Bank Cambodia, I prospect new clients, consult on customers’ lending needs, and provide suitable solutions. I analyze and interpret business financial statements to assess repayment capacity and financial soundness, prepare underwriting documentation, support loan assessment and approval, and handle loan contracts and disbursement. I monitor loans, follow up on timely repayment, resolve overdue settlements, and manage/grow customer portfolios through referrals, cross selling, and cold-calling marketing activities.

I’ve progressed through roles including HongLeong Bank Cambodia Assistant Mobile Mortgage Manager and Senior Personal Financial Consultant, where I improved product knowledge, handled customer complaints promptly, and consistently met and exceeded monthly sales targets. I’ve also supported branch objectives by planning and executing branch sales programs, writing mortgages loans, assisting the Branch Manager, and managing team members’ performance. I’ve been recognized with Star of the Month Awards (HongLeong Bank) and a PFS Leaderboard Award.

Before and alongside banking, I strengthened my organization and service skills through guest relations and business center work at InterContinental Phnom Penh Hotel, and as a Personal Assistant to a Chairman at Jirapha (Cambodia) Co., LTD. I manage diaries and meetings, organize events, handle correspondence and phone calls, maintain databases and filing systems, and implement administrative procedures. I work confidently with Microsoft Word, Excel, and PowerPoint, and I value professional compliance and high-standard customer service.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant to Chairman

Current

Jirapha (Cambodia) Co., Ltd

Jun 2022 - Present (4 years 1 month)

Served as the first point of contact by managing correspondence, phone calls, visitor access, and the chairman’s diary and meetings. Coordinated travel/visa/transport arrangements and prepared reports, presentations, and administrative documentation.

Executive Administrative Support Calendar Management Meeting Coordination Correspondence Management Event Planning Database Management Administrative Procedures Expense Collation

Mobile Mortgage Manager

HongLeong Bank Cambodia

Jul 2019 - May 2022 (2 years 10 months)

Prospected new customers and managed loan application consultations to match lending needs. Analyzed financial statements, prepared underwriting documents, monitored loans, and followed up on timely repayment and overdue settlements while growing a customer portfolio.

Loan Consultations Financial Statement Analysis Underwriting Loan Disbursement in Kind Arrears Resolution Customer Portfolio Management Cross Selling Cold Calling Banking Customer Service Complaint Handling

Assistant Mobile Mortgage Manager

HongLeong Bank Cambodia

Jul 2018 - Jun 2019 (11 months)

Improved product knowledge through learning aids and handled customer complaints promptly and professionally. Drove monthly sales performance, ensured compliance with banking regulations, supported reporting/statistics, and managed team members’ performance.

Product Knowledge Complaint Management Sales Banking Compliance Performance Management

Senior Personal Financial Consultant

HongLeong Bank Cambodia

Jan 2017 - Jun 2018 (1 year 5 months)

Built and maintained strong customer and business partner relationships while planning and executing branch sales programs to grow the customer base. Wrote mortgage loans, referred business to business banking, and supported branch objectives through management of the branch sales team.

Customer Relationship Management Partner Relationship Management Sales Team Management Branch Support

Personal Financial Consultant

HongLeong Bank Cambodia

Sep 2015 - Dec 2016 (1 year 3 months)

Provided banking services to customers, prospects, and business partners while contributing to achievement of branch objectives. Executed promotions and sales initiatives and cross-sold consumer banking products with referrals to relevant business units.

Referral To Business Units

Guest Relations Office

InterContinental Phnom Penh Hotel

Jun 2013 - Sep 2015 (2 years 3 months)

Handled guest reception and support by welcoming and escorting guests, performing check-in/check-out, and managing VIP amenities. Managed guest complaints, provided courtesy calls, and maintained VIP amenities inventory and costs.

Guest Relations Guest Check In And Check Out Cashiering VIP Amenities Cost Tracking VIP Amenities Control and Ordering

Business Center Agent

InterContinental Phnom Penh Hotel

Aug 2012 - Jun 2013 (10 months)

Provided business center support including printing, copying and binding, and faxing services. Managed meeting room operations such as controlling facilities and taking meeting room reservations, and also supported cashiering.

Printing Copying And Binding Fax Cashiering