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chandra prameela

@chandraprameela

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Experienced customer service executive in logistics and documentation.

India

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a supportive environment.

I am Prameela Chandra, a dedicated professional with over 7 years of experience in customer service and logistics management. My career has been focused on the CHA and forwarding division, where I have honed my skills in documentation, customer relations, and operational efficiency. I take pride in my ability to monitor and manage the complexities of import and export documentation, ensuring that all processes run smoothly and efficiently.

Throughout my career, I have demonstrated exceptional negotiation skills, working closely with shipping lines, overseas agents, and console agents to secure competitive rates and provide comprehensive logistics solutions. My commitment to customer satisfaction has earned me recognition from clients for my proactive approach and ability to exceed expectations. I thrive in dynamic environments and am always looking for ways to improve processes and enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales & Key Accounts Customer Service

Current

PGS Global Forwarding India Pvt Ltd.

Mar 2020 - Present (5 years 3 months)

Monitored the CHA division in all aspects of documentation and customer service, including preparation of import and export documentation. Coordinated with customers, addressed queries, and troubleshooted issues while maintaining static reports on cargo and customer activities.

Documentation Customer Service Troubleshooting Data Reporting Negotiation Logistics Coordination Client Management Communication

Executive – Customer Service

Seashell Logistics Pvt Lt.

Jun 2017 - Apr 2021 (3 years 10 months)

Managed the CHA division, overseeing documentation and customer service for import and export operations. Prepared various documentation such as COO, PQ, GSP, and APTA, and coordinated with customers to resolve issues.

CHA Operations Import Export Documentation Customer Service Data Analysis Logistics Coordination Negotiation Supply Chain Management Problem Solving Communication Documentation

Executive – Customer Service

Integral Trading & Logistics

Apr 2014 - May 2017 (3 years 1 month)

Supported and monitored CHA activities, including customs documentation and cargo clearance. Coordinated operational activities such as stuffing and de-stuffing, and liaised with shippers and forwarders for cargo information.

CHA Support Customs Clearance Shipper Liaison Negotiation Logistics Reporting Supply Chain

Education

Degrees, certifications, and relevant coursework

Siddhartha Institute of Engineering and Technology

Master of Computer Applications, Computer Applications

Grade: 83%

Completed a Master of Computer Applications degree, focusing on advanced topics in computer science and applications. Achieved a strong academic performance with a final score of 83%.

Seshachala Degree College

Bachelor of Science, Computer Science

Grade: 77%

Obtained a Bachelor of Science degree in Computer Science, covering fundamental concepts and practical skills in the field. Graduated with a commendable score of 77%.

Sri Surya Junior College

Intermediate, General Studies

Grade: 82%

Completed Intermediate education at Sri Surya Junior College, achieving a score of 82%. This foundational study prepared for higher education.

Sri Saraswathi Vignana Mandir

SSC, General Studies

Grade: 82%

Finished SSC (Secondary School Certificate) at Sri Saraswathi Vignana Mandir, securing a score of 82%. This marked the completion of secondary education.