At Amazon, I own product strategy, roadmaps, and feature prioritization for Sapien, a GenAI-powered platform that automates SOP-driven tasks. It’s adopted across 13 business orgs and has delivered 250+ headcount savings, including a 15% productivity improvement for its largest adopting business unit.
I led 0-to-1 delivery of an LLM-based case-summarization feature, validating it with a proof of concept before shipping its general-availability integration with an internal case-management platform. The feature improved account manager productivity by about 15% and delivered 16 headcount savings.
On Zeus, I owned onboarding and Seller Tools experiences, redesigning workflows that cut standard onboarding time by 60% and growing platform adoption to 4,000 users. Earlier at Amazon, I delivered service migrations and improved reliability; at Accenture, I helped deploy automated workflows and reduce reported incidents.
