At Impress.ai, I’m the primary point of contact for enterprise clients using AI-powered recruitment chatbots. I handle technical queries and escalations, and coordinate incident, service request, and change request lifecycles while tracking SLA compliance.
I troubleshoot issues involving chatbot workflows, candidate applications, user access, and Singpass/MyInfo integrations, coordinating with technical teams on investigation and resolution. I also coordinate releases and production deployments, including QA validation, client approvals, and release documentation.
Previously, as a Cloud Support Engineer at RLABS Enterprises Services Ltd, I diagnosed technical issues in Azure Cloud environments and supported backup and restoration, data migration, and application package deployment. I tracked support tickets in Jira, BCP, and ServiceNow, and hold the Microsoft Certified: Azure Fundamentals certification.
