Chaitanya Chawla

I'm improving technical support quality at Teleperformance, reviewing email, chat, and phone conversations to ensure customers receive clear, accurate troubleshooting guidance.

Previously at Cognizant, I maintained Google Ads support documentation, trained new hires on quality standards and escalation steps, and investigated recurring issues with other teams.

I've also supported customers directly with account, platform, and connectivity issues in a 24x7 environment, explaining solutions step by step for non-technical users.

I bring hands-on experience in troubleshooting, root cause analysis, quality reporting, documentation, and customer communication, alongside digital marketing and Google Ads knowledge.