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Chaimae Farhate

@chaimaefarhate

Guest Relations Executive at Klas Hotel Old City, contributing to a 12% increase in positive Booking.com reviews through personalized guest service.

Turkey

Message

At Klas Hotel Old City, I contribute to guest relations by managing daily check-ins and check-outs, personalizing service with customer relationship management data, and resolving guest requests in Arabic, English, French, and Turkish. My service and proactive engagement contributed to a 12% increase in positive Booking.com reviews over three months.

Previously, I increased monthly revenue by 37% as a Sales Specialist at Fener Restaurant and raised average transaction value by 18% as a Sales Associate at Sina Pırlanta through targeted upselling and tailored recommendations. My experience also includes airport operations with Mahola Maroc & ONDA and customer service at the Ministry of Education of Morocco. I’m studying International Trade and researching how businesses can integrate artificial intelligence into international trade.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations Executive

Current

Klas Hotel Old City

Jan 2026 - Present (10 months)

Contributed to a 12% increase in positive Booking.com reviews through personalized service and proactive guest engagement. Managed over 25 daily check-ins and check-outs using property-management systems.

Customer Relationship Management Property Management Systems Multilingual Communication Complaint Resolution Guest Engagement

Sales Specialist

Fener Restaurant

Jan 2024 - Jan 2026 (2 years)

Increased monthly revenue by 37% through targeted upselling and personalized recommendations. Coordinated with kitchen and service teams to streamline operations and enhance customer experience.

Upselling Customer Engagement Sales Strategy Team Coordination Customer Retention

Sales Associate

Sina Pırlanta

Jan 2023 - Jan 2024 (1 year)

Increased average transaction value by 18% through targeted upselling and cross-selling. Managed the full sales cycle from product presentation to after-sales support.

Upselling Cross Selling Consultative Selling Sales Cycle Management Customer Retention

Operations Agent

Mahola Maroc & ONDA

Jan 2022 - Dec 2022 (11 months)

Coordinated airport and passenger operations for over 1,000 travelers daily, supporting check-in, boarding, and passenger flow. Liaised with airlines and airport authorities to manage schedules and disruptions.

Airport Operations Passenger Handling Coordination Safety Compliance Communication Skills

Customer Service Agent

Ministry of Education of Morocco

Jan 2020 - Jan 2022 (2 years)

Provided front-line assistance to officials and attendees at government events, managing inquiries and on-site support. Coordinated with event teams to ensure smooth visitor flow and issue resolution.

Customer Service Event Coordination Communication Skills Problem Solving Protocol Adherence

Education

Degrees, certifications, and relevant coursework

FEDE (Federation for Education in Europe)

European Bachelor's Degree, International Trade

Activities and societies: Relevant coursework: Global Logistics, International Marketing, Import/Export Management, Marketing Law, Business-to-Business Marketing, Customer Relationship Management, International Sales, E-Marketing, Brand Strategy, and International Market Environment.

Pursuing a European Bachelor's Degree in International Trade, expected to complete in November 2026.