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Celeste Dhlamini

@celestedhlamini

Customer Support Specialist at Rentd Financial Services handling onboarding, KYC, and card payment issues through chat and email.

South Africa

Message

At Rentd Financial Services, I handle customer queries through chat and email, support account setup and onboarding, and help customers with identity verification and KYC.

I investigate card declines, blocked cards, and payment or transaction queries, including pending and failed transactions. I also escalate complex cases and maintain accurate customer records.

At Power Play Global (Casino Game Studio), I supervised live casino operations, monitored dealer performance, and handled game incidents. I supported, coached, and trained live casino dealers while coordinating with technical and operations teams to minimise downtime.

Earlier, at Bet Bus and World Sports Betting, I supported customers with account checks, KYC/FICA verification, deposits, withdrawals, and payment issues. At Soccer Shop, I assisted customers with bets and handled cash transactions, payouts, and till balancing.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Rentd Financial Services

Feb 2026 - Present (8 months)

Handles customer queries via chat and email, assists with account setup and onboarding, and supports identity verification and KYC queries. Resolves card declines, investigates payment issues, and escalates complex cases.

Live Chat Email Support KYC Identity Verification Payment Processing Compliance CRM Customer Service

Live Casino Games Supervisor & Trainer

Power Play Global

Jul 2024 - Jan 2026 (1 year 6 months)

Supervised daily live casino operations and gaming tables, monitored dealer performance, and ensured game integrity. Managed dealer rotations, resolved incidents, and trained dealers.

Supervision Training Compliance Operations Management Incident resolution Reporting

Operational Support Specialist

Bet Bus

Dec 2023 - Jun 2024 (6 months)

Provided multi-channel customer support via chat, email, and calls. Performed KYC verification, audited deposits and withdrawals, and assisted with technical troubleshooting.

Customer Support KYC Audit Technical Troubleshooting Multichannel Communication

Payments Customer Support Agent

World Sports Betting

Mar 2021 - Nov 2023 (2 years 8 months)

Managed inbound and outbound customer communication, assisted with deposits, withdrawals, and card payment issues. Conducted KYC/FICA verification, resolved complaints, and performed transaction audits.

Customer Support Payments KYC FICA Audit Reconciliations Complaint Resolution Content Management

Betting Clerk / Cashier

Soccer Shop

Mar 2016 - Mar 2021 (5 years)

Assisted customers with placing bets and understanding odds, handled cash transactions and payouts, and processed winning tickets. Managed customer disputes and escalations professionally.

Cash Handling Customer Service Betting Operations Dispute Resolution Till Balancing

Education

Degrees, certifications, and relevant coursework

GURU Academy

iGaming Customer Support Essentials, iGaming

2026 - 2026

Completed iGaming Customer Support Essentials, Player Verification & AML, ESG Principles in iGaming, Affiliate Management Essentials, and Safer Gambling & Online Casino Insights.

ALX Africa

Virtual Assistant Course, Virtual Assistance

2025 - 2025

Completed a Virtual Assistant Course covering email and inbox management, calendar scheduling, data entry, internet research, CRM management, Microsoft Excel and Word, administrative support, and time management.