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Cecilia Lozano

@cecilialozano

Administrative and customer service professional at RED MUTUAL, managing credit applications and tracking operational cases.

Argentina

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What I'm looking for

I’m looking to contribute my administrative experience, autonomy in managing databases, and service mindset in an administrative, operational support, or reception role. I enjoy helping teams stay organized and ensuring clients receive prompt, accurate, and reliable responses.

At RED MUTUAL, I manage the administrative credit process for public employees, retirees, and pensioners, from initial analysis and data entry through file validation and approval follow-up.

I developed and maintain internal tracking files to monitor daily indicators, anticipate pending applications, and resolve operational issues proactively.

I also provide operational support and personalized service to members, accompanying them from the start of an application through post-sale service. I follow up to help members use their benefits and resolve complex inquiries.

Previously, at ATE MUTUAL, I handled member service and front-office support, back-office and treasury tasks, weekly management reports, and inventory control. I also advised members on credit lines and services.

Experience

Work history, roles, and key accomplishments

Current

Asesor comercial

Current

Red Mutual

Mar 2017 - Present (9 years 8 months)

Gestión administrativa integral del ciclo de créditos para empleados públicos, jubilados y pensionados. Desarrollo de archivos de control interno y soporte operativo con atención personalizada al socio.

Back Office Organization Gestión Documental Atención al Cliente Customer Success Control Interno Seguimiento De Trámites

Operadora Comercial y Administrativa

ATE Mutual

Mar 2012 - Nov 2016 (4 years 8 months)

Atención integral al socio y soporte de front-office, tareas de back-office y tesorería, control operativo y logística interna. Asesoramiento sobre líneas de créditos y servicios.

Atención al Cliente Back Office Tesorería Payments Control Informes De Gestión Inventarios Asesoría

Asesora de Ventas

Red Mutual

Jan 2011 - Dec 2011 (11 months)

Recepción y atención personalizada de clientes en sucursal, asesoramiento sobre servicios financieros y soporte en el armado inicial de legajos crediticios.

Atención al Cliente Asesoría Gestión De Consultas