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Agustina Rodriguez

@agustinarodriguez

Administrative assistant at Banco de la Nación Argentina who handled banking inquiries and customer claims.

At Banco de la Nación Argentina, I provided telephone assistance to banking customers, answering questions about accounts, cards, loans, and digital services. I also registered, followed up on, and resolved customer claims and requests under internal protocols.

At PedidosYa Market (Villa del Parque), I handled stock checks, replenishment, and order preparation and verification. I followed warehouse procedures to keep records organized and maintain traceability.

In cashier and customer service roles at Morita Express and Supermercado MEC, I processed payments, handled cash register opening and closing, and monitored inventory. I’m studying Law at Universidad de Buenos Aires (UBA) and completed a Digital Marketing certification.

Experience

Work history, roles, and key accomplishments

Asesora de Atención Telefónica

Banco de la Nación Argentina

Nov 2025 - Feb 2026 (3 months)

Provided telephone assistance and advice to bank clients, ensuring compliance with internal protocols and confidentiality standards. Managed inquiries about financial products and digital service platforms, and handled the reception, registration, follow-up, and resolution of user complaints and procedures.

Customer Service Financial Products Complaint Management Confidentiality Digital Platforms Quality Standards

Picker / Operadora de Depósito

PedidosYa Market

May 2022 - Jan 2026 (3 years 8 months)

Executed stock control, replenishment, and periodic inventory of merchandise in the warehouse. Prepared and verified the accuracy of orders to ensure efficient dispatch without incidents, and applied internal operational procedures to maintain document organization and traceability.

Inventory Control stock replenishment Order picking Quality Verification Operational Procedures Documentation

Cajera y Atención al Cliente

Morita Express

Nov 2021 - Jan 2022 (2 months)

Managed cash collection and central cash handling through various payment methods. Provided personalized customer service, support, and cordial resolution of complaints, and supervised stock replenishment, store order, and daily sales records.

Cash Handling Customer Service Complaint Resolution stock replenishment Sales Records

Cajera y Atención al Cliente

Supermercado MEC

May 2019 - Nov 2021 (2 years 6 months)

Executed opening, daily cash count, and general closing of the cash register. Managed cash, debit/credit card, and virtual wallet payments, and administered inventory control and coordinated replenishment orders directly with suppliers.

Cash Handling Payment Processing Inventory Control Supplier Coordination Customer Service