Cecilia Aveyra
@ceciliaaveyra
Customer support analyst at DROGUERIA DEL SUD S.A. who improved B2B support processes and contributed to a Novartis patient-service bot.
UruguayWhat I'm looking for
At DROGUERIA DEL SUD S.A., I managed customer and B2B platform inquiries, complaints, and incidents, following each case through to resolution. I improved support processes with preset responses that sped up handling and aligned replies.
I identified opportunities to improve the B2B platform and coordinated with Systems on technology solutions for customers. For the Nuevafarma / Laboratorio Novartis program, I handled web administration, patient support, stock control, and reporting, and contributed to developing a patient-service bot.
Earlier, I coordinated institutional orders and medication requests at DROGUERIA DEL SUD S.A., and prepared tenders and customer quotes at BIO ESANCO S.A. My experience also includes customer service, claims handling, and cash and document management.
Experience
Work history, roles, and key accomplishments
Analista de Atención al Cliente
Drogueria del Sud S.A.
May 2022 - Jul 2026 (4 years 2 months)
Managed 70-90 monthly customer inquiries, claims, and incidents for the B2B platform, following each case to resolution. Optimized service processes by implementing predefined responses and coordinated with IT to develop platform improvements.
Analista de Ventas a Instituciones
Drogueria del Sud S.A.
Nov 2016 - May 2022 (5 years 6 months)
Coordinated and supervised an average of 50 monthly institutional orders for health insurance companies and institutions, ensuring follow-up and compliance with operational deadlines. Managed medication requests and prepared public and private tenders.
Analista de Ventas
Bio Esanco S.A.
Jun 2011 - Nov 2016 (5 years 5 months)
Managed and presented tenders, handled customer inquiries and complaints, and prepared and sent budgets while providing sales support.
Empleada
Descuentos Solano S.R.L
Jan 2008 - Dec 2010 (2 years 11 months)
Managed cash and documentation, and provided customer service and assistance.
Education
Degrees, certifications, and relevant coursework
Cecilia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
UruguayAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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