Catherine Morales

I am a detail-oriented healthcare operations and compliance professional with experience managing insurance authorizations, preparing audit-ready regulatory documentation, and producing quality reports for leadership. I collaborate effectively across clinical teams, payers, and vendors to resolve issues and maintain accurate, timely results.

I collect and analyze performance data (triage metrics, discharges, IV utilization) and maintain tracking logs to support audit readiness and compliance with payer, state, and federal requirements. I am proficient with Epic EMR, Salesforce, Workday, Meperia, Microsoft Office, and Google Suite, and I train staff on documentation workflows and compliance standards to drive efficiency and quality improvement.

As a bilingual communicator in English and Spanish, I emphasize confidentiality, relationship-building, and clear communication while supporting physicians, patients, and payers. My background in clinical business operations at a major eye institute informs my pragmatic approach to process coordination, reporting, and cross-functional problem solving.