At KMC GLOBAL SOLUTIONS, I handle phone, chat, and email support for an e-commerce optical shop. I assist customers with returns, refunds, replacements, ordering, logistics, prescription-glasses inquiries, and account and insurance concerns.
Previously, I supported e-commerce and travel customers at Teleperformance, including order, hotel reservation, and flight reservation inquiries. At Supportninja, I provided email support for a crypto/NFT account, and at Concentrix I handled chat support for a social media account.
