Open to opportunities

Catalina Avendano

@catalinaavendano

Bilingual administrative professional transitioning into data analysis with strong customer-service and documentation skills.

United States

Message

What I'm looking for

I am looking for a role where I can apply my administrative and customer-service experience alongside my new data analysis skills, in a collaborative environment that values process improvement and career growth.

I am a bilingual professional with extensive experience in customer service, administrative operations, and waste management, now transitioning into data analysis after completing a Data Analyst bootcamp. I combine strong communication in English and Spanish with proven abilities in data organization, documentation, and process improvement.

Across roles as a leasing consultant, waste management specialist, manager, and analyst, I have managed large datasets, maintained accurate financial and administrative records, trained stakeholders, and implemented compliance and operational improvements that enhanced client experiences and efficiency.

I am highly organized, detail-oriented, tech-savvy, and quick to learn new systems. I seek opportunities where I can apply my background and newly developed data skills to drive reliable reporting, streamline processes, and support team success.

Experience

Work history, roles, and key accomplishments

Leasing Consultant

Edition Apartments

Apr 2025 - Sep 2025 (5 months)

Assisted prospective residents with tours, applications, and lease signing, maintained leasing records and property management data, and supported marketing efforts to increase occupancy and retention.

Leasing Property Management Software Customer Service Lead Conversion Records Management Resident Relations Marketing Support Compliance

Waste Management Specialist

Área Metropolitana Del Valle De Aburrá

Feb 2016 - Oct 2023 (7 years 8 months)

Provided first-line customer service and managed large datasets for accurate documentation and reporting, trained stakeholders on compliance, and identified process improvements to enhance client experience.

Customer Service Data Management Reporting Compliance Process Improvement Stakeholder Engagement Documentation

Manager

Nuestro Aseo, ESP

Jan 2012 - Jan 2016 (4 years)

Oversaw daily office operations, processed and verified financial records including rent collection, implemented compliance plans, and coordinated staff workshops to improve regulatory adherence and operations.

Office Management Compliance Rent Collection Staff Training Coordination Record keeping Workshop Facilitation

Analyst

Cámara De Comercio De Medellín Para Antioquia

Jul 2009 - Dec 2011 (2 years 5 months)

Managed administrative processes and scheduling, evaluated client feedback to improve service quality, and trained staff to align team goals with organizational objectives.

Administrative Management Scheduling Staff Training Documentation