Cassandra Whisenton

Provide direct nursing care in a correctional setting including assessments, vital signs, medication administration, wound care, emergency response, and clinical documentation to maintain inmate health and safety.

Monitor patient health in home and school settings, administer medications and injections, perform suctioning and tube feeding, document care, and educate patients and families to support continuity of care.

Provided safe, timely passenger transport while maintaining a 97% acceptance rate and contributing significant revenue through consistent service delivery.

Recommended life, accident, health, and sickness insurance products, acted as intermediary between carriers and clients, and delivered customer service to retain and grow client base across MD, DC, and VA.

Completed clinical training administering medication, supporting RN tasks, managing care plans, and practicing infection control and patient safety while fulfilling program clinical hour requirements.

Guided patients through COVID-19 testing procedures, managed patient registration data entry, and audited records for accuracy and compliance at testing sites.

Handled passenger calls, completed data entry for passengers with disabilities, negotiated trip times, and managed trip status updates to ensure accurate and timely transportation services.

Answered inbound customer calls, resolved inquiries, and maintained customer satisfaction ratings in line with company targets.

Managed inbound and callback calls with a 95% acceptance rate, de-escalated customer situations, tracked commitments, and maintained accurate records.

Operated school transportation, recorded pick-up/drop-off logs, communicated with parents and staff, and instructed students with disabilities on safe boarding and exiting procedures.

Assisted customers with new service activations, plan upgrades, billing inquiries, and technical troubleshooting while building long-term accounts through follow-up support.

Completed the Licensed Practical Nurse program and fulfilled required clinical hours, focusing on medication administration, care plan management, infection control, and patient safety.

Completed an Associate of Arts in Accounting with coursework focused on foundational accounting principles and general business practices.

Earned a General Education Diploma covering core secondary-level academic subjects.