Open to opportunities

Cassandra Murray

@cassandramurray

Message

Healthcare support and customer service professional leveraging Excel and insurance expertise to help members.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can combine healthcare support with customer service and data accuracy—using Excel to track updates, resolve errors fast, and help members understand coverage. I thrive in steady, high-standards teams.

I’m a Certified Clinical Medical Assistant focused on delivering accurate, efficient service to members, patients, and providers. With high-volume call center experience and hands-on clinical support, I make sure information is correct, documented, and actionable.

Currently at MDwise, I use Microsoft Excel to update and track data, handle inbound calls, verify coverage and network availability, and correct enrollment and account errors. Previously, at an OB/GYN practice, I supported exams by taking vitals, documenting health history, scheduling patients, completing prior authorizations, and processing payments.

Experience

Work history, roles, and key accomplishments

Current

Member Services & Data Support

Current

MDwise

Jun 2023 - Present (3 years)

Used Microsoft Excel to update and track data, including provider enrollment status. Handled inbound calls to provide benefit information, verify coverage and network availability, and research/correct account errors.

Microsoft Excel Data Tracking Provider Enrollment Inbound Call Support Network Availability Verification Data Correction Healthcare Support

OB/GYN Clinical Assistant

Arthur Galstian MD LLC

Aug 2018 - Jun 2023 (4 years 10 months)

Assisted with OB/GYN exams by preparing equipment and examination rooms, taking vitals, and documenting patient health histories. Managed scheduling and payments, and completed prior authorizations while verifying insurance and maintaining provider credential updates.

Patient Intake Vitals Documentation Prior Authorizations Insurance Verification Scheduling Payment Processing

Call Center Claims Support

Zotec Partners

Aug 2015 - Oct 2017 (2 years 2 months)

Answered inbound calls in a high-volume call center and supported member/patient services. Updated medical insurance information and resent claims for reprocessing to resolve account issues.

Inbound Calls Medical Insurance Updates Claims Processing Data Entry Updating Information

Customer Service Call Center

Cno Financial

Mar 2014 - Aug 2015 (1 year 5 months)

Provided customer service by answering inbound calls in a high-volume call center. Reviewed customer accounts and insurance policies, then updated account information to support accurate coverage records.

Inbound Call Support Account Updates Data Entry Problem Solving