Open to opportunities

Cassandra Diggs

@cassandradiggs

Message

Compassionate crisis counselor with over a decade of experience.

United States

Message

What I'm looking for

I am seeking a role that values compassionate care and offers opportunities for professional growth.

I am a dedicated and trauma-informed Crisis Counselor with over a decade of experience in behavioral health, crisis response, and member advocacy. My expertise lies in 988 operations, emotional de-escalation, and ensuring client safety through empathetic support. I am ASIST-certified and have a strong foundation in social work and community support, which allows me to connect individuals with the resources they need during their most challenging times.

Throughout my career, I have delivered immediate crisis intervention and follow-up care, collaborating with healthcare providers and emergency services to address urgent member needs efficiently. My role as a Care Manager at CVS Health involved coordinating care plans for vulnerable populations, developing educational resources, and ensuring compliance with regulatory requirements. I have also managed care plans for patients with complex behavioral health needs at Sentara Obici Hospital, leading interdisciplinary teams to provide consistent support.

Experience

Work history, roles, and key accomplishments

Current

Community Advocate

Current

Local Elder Support Programs

Jun 2015 - Present (9 years 11 months)

Organized outreach initiatives on behavioral health awareness for senior citizens and partnered with local organizations to support vulnerable populations.

Outreach Senior Citizens Support

Current

Crisis Counselor

Current

Centerstone Inc.

Oct 2023 - Present (1 year 7 months)

Deliver immediate crisis intervention and emotional support to individuals experiencing behavioral health crises. Utilize trauma-informed care principles to assess risk and connect clients with appropriate community resources.

Trauma Informed Care Risk Assessment Collaboration

Care Manager

CVS Health

Aug 2020 - May 2024 (3 years 9 months)

Coordinated care plans for members, emphasizing behavioral health support for vulnerable populations. Developed tailored educational resources and acted as a liaison between members, providers, and insurance representatives.

Care Coordination Liaison Regulatory Compliance

Integrated Care Manager

Sentara Obici Hospital

Feb 2017 - Aug 2020 (3 years 6 months)

Managed care plans for patients with complex behavioral health needs. Led interdisciplinary teams for follow-up care coordination and provided ongoing assessments.

Care Management Patient Follow Up Care Patient Support

Social Worker

Maryview Nursing Care Center

Aug 2013 - Feb 2017 (3 years 6 months)

Delivered case management and behavioral health support for residents. Facilitated family meetings and supported long-term care planning while maintaining compliance with regulatory standards.

Family Meetings Long Term Care Planning Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Mary Baldwin University

Bachelor of Social Work, Social Work

2008 - 2012

Completed a Bachelor of Social Work (BSW) with a focus on behavioral health and community support, preparing for a career in crisis counseling and social work.