Cassandra Carvalho

Collecting debt for Bell Mobility, Bell Canada, and Virgin Plus while helping customers navigate payment options. Managing multiple accounts daily and maintaining composure with difficult clients.

Trained in all areas of the packaging department including pre roll, pouching, oil, and scaling. Supported warehouse staff by packaging finished product, labeling, and organizing onto skids for shipment.

Handled online orders in the PC Express department from picking groceries to delivering them to cars. Trained as a cashier, managed long lineups with accuracy, and maintained composure with challenging customers during the pandemic.

Gained experience on assembly lines in various companies, working in fast-paced environments with attention to detail. Lifted and moved 50-70 lb boxes during 10-hour shifts.

Trained as a meal advisor helping customers curate meals and upselling products. Oversaw retail store floor, supervised shipping and receiving, and completed end-of-month reports and inventory checks.

Performed cashier duties including customer service and cash handling, and provided training for new cashiers. Handled stressful situations at customer service and managed large lines.

Completed Grade 12 at Bradford District High School.