Looking for a job

Caryn Redmond

@carynredmond

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I lead branch operations, strengthen customer relationships, and coach teams to deliver compliant, efficient service.

United States

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What I'm looking for

I'm looking for an operations or customer-facing leadership role where I can coach teams, improve workflows, maintain compliance, and strengthen customer relationships.

I directed teller operations, staffing, workflows, compliance, and customer escalations at Wells Fargo, helping protect account retention and improve branch satisfaction.

I've also led youth-program teams at Life Time Fitness and supported students and university communications initiatives at Prairie View A&M University.

Experience

Work history, roles, and key accomplishments

Branch Operations Manager

Wells Fargo Bank, N.A.

Sep 2024 - Apr 2025 (7 months)

Directed daily teller operations, staff scheduling, and branch workflows to optimize customer service efficiency. Coached and mentored team members on service standards, banking products, and professional development.

Operations Management Staff Scheduling Customer Service Regulatory Compliance Risk Management Coaching Mentorship Escalation Resolution

Relationship Banker / Teller

Wells Fargo Bank, N.A.

Jan 2015 - Dec 2024 (9 years 11 months)

Managed high-volume financial transactions and balanced vault/cash drawers in compliance with banking regulations. Consulted with retail and business clients to identify financial needs, cross-selling appropriate lending and deposit products.

Cash Handling Vault Management Banking Regulations Customer Consultation Cross Selling Lending Product Deposit Products

Kids Activities Supervisor

Lifetime Fitness

May 2011 - Apr 2017 (5 years 11 months)

Supervised daily operations and staff for youth programs serving children ages 3 months to 12 years. Planned and executed large-scale events, specialty camps, and themed birthday parties.

Youth Programs Staff Supervision Event Planning Marketing Sales Customer Service

Mentor & Tutor – Achieving the Dream Program

Prairie View A&M University

Sep 2009 - May 2010 (8 months)

Designed personalized academic learning plans for freshmen in English, business, and public speaking. Facilitated weekly one-on-one sessions to ease the high school-to-college transition and build critical thinking skills.

Tutoring Mentorship Academic Planning English Business Public Speaking Critical Thinking

Public Relations Intern

Prairie View A&M University

Jan 2009 - Jun 2009 (5 months)

Authored and distributed media advisories and press releases for major university events. Coordinated logistics and promotional materials as a committee associate for the College of Engineering Gala.

Public Relations Press Releases Media Advisories Event Coordination Promotional Materials