COcarson O'Neill
@carsononeill
IT professional seeking a career in computer network technology.
United StatesWhat I'm looking for
As an IT professional, I am dedicated to pursuing a career in computer network technology and cybersecurity. My commitment to leveraging strong technical, problem-solving, and communication skills allows me to provide efficient service to customers. I am actively seeking to broaden my expertise through additional knowledge and certifications.
Currently, I work as an Edge Technician at Hunter Communications, where I provide exemplary phone and internet service using fiber optic cabling. My previous experience as a Help Desk Technician at Fire Mountain Gems and Beads Inc. involved managing a ticketing system, diagnosing software and hardware issues, and responding to security alerts. I thrive in fast-paced environments and am passionate about ensuring customer satisfaction.
Experience
Work history, roles, and key accomplishments
Edge Technician
Hunter Communications
Jul 2024 - Present (11 months)
Provided exemplary phone and internet service to customers across Oregon, leveraging fiber optic cabling. Applied networking and computer system knowledge to resolve customer issues efficiently using the Rev.io ticket system.
Help Desk Technician
Fire Mountain Gems and Beads Inc
Mar 2023 - Jun 2024 (1 year 3 months)
Managed an efficient ticketing system using ManageEngine's ServiceDesk+ to monitor, track, and troubleshoot incidents. Diagnosed and resolved various software, hardware, and Active Directory connectivity issues. Additionally, responded to security alerts and managed endpoint security for user devices.
Education
Degrees, certifications, and relevant coursework
Pikes Peak Community College
Associate of Applied Science, Computer Networking Technology
Activities and societies: Participant in CyberPatriot Competitions
Studied Computer Networking Technology with a focus on networking principles. Participated in CyberPatriot Competitions to gain practical experience in cybersecurity.
Odyssey Early College and Career Options
High School Diploma, General Studies
Completed high school education.
Availability
Location
United StatesAuthorized to work in
Job categories
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