At Masterseed Technology Limited, I manage daily operations across three dealer shops and support a network of about 200 M-Pesa agents. I reduced agent fraud cases by 30% through closer monitoring, agent follow-up and compliance procedures, and increased SIM registrations by 20% by coordinating vehicles, field teams and agents.
At NakamaTech, I handled customer calls through Ameyo, updated accounts in Angaza and raised Zendesk tickets, following up until resolution. I achieved an overall performance rating of 98%.
At Safaricom PLC, I supported merchant onboarding and retention. I helped achieve zero audit issues on merchant onboarding and spearheaded a customer engagement strategy that increased retention by 25% over the project.
