Caroline Muia

As a seasoned ICT Manager, I have a proven track record of successfully directing teams to solve complex network and system problems. With a strong background in network protocols, infrastructure, threat, and vulnerability analysis, I excel in implementing technology projects, providing application and technical support, and ensuring network and DNS/web security.

My expertise extends to Google Workspace/MS365 management, SIEM, and analyzing log data to facilitate improved operations. I possess excellent customer/vendor and business relationship management skills, which enable me to effectively negotiate with service providers and vendors to ensure maximum ROI.

With a keen eye for detail and excellent written, communication, innovative, organization, and problem-solving skills, I am well-equipped to lead teams and drive projects forward. My experience in managing IT projects, including installations, system updates, upgrades, and planned outages, has resulted in significant improvements in network speed and uptime.