Carolina Ilha
@carolinailha
I develop training and performance-improvement strategies for sales and banking teams.
BrazilWhat I'm looking for
At SX Negócios, I manage personnel, monitor team performance, and develop training programs for sales and banking professionals.
I use KPIs to create continuous-improvement strategies and apply teaching methodologies and professional development techniques.
Previously, I supported banking-product sales and consulting, with a focus on current accounts, investments, customer support, and conversion strategies.
I'm pursuing a Bachelor's degree in Human Resources Management and bring customer service, sales, inventory, and administrative experience. I'm willing to travel and relocate.
Experience
Work history, roles, and key accomplishments
Junior Learning Analyst
SX Negócios
Apr 2022 - Present (4 years 6 months)
Managed personnel and monitored team performance. Developed and delivered training programs for sales and banking professionals, monitored KPIs, and created strategies for continuous improvement.
Customer Service & Business Specialist
SX Negócios
Dec 2020 - Apr 2022 (1 year 4 months)
Specialized in sales and consulting of banking products, focusing on current accounts and investment products. Provided customer support and strategies to increase conversion rates, and monitored individual and team goals and performance indicators.
Waitress
Natsu Sushi Lounge Bar
Sep 2017 - Mar 2019 (1 year 6 months)
Provided customer service to the general public.
Sales / Cashier Operator
Sunglass Hut
Apr 2015 - Nov 2016 (1 year 7 months)
Handled customer service, cashier operations, inventory, and stock management.
Internal Sales Assistant
Hugo Concept
Sep 2013 - Feb 2014 (5 months)
Assisted in-store sales and administrative tasks.
Internal Sales Assistant
Wall Street Posters
Dec 2011 - Mar 2013 (1 year 3 months)
Assisted in-store sales and inventory management.
Education
Degrees, certifications, and relevant coursework
UNIASSELVI
Bachelor's, Human Resources Management
2024 -
Pursuing a Bachelor's degree in Human Resources Management, expected to continue as of September 2026.
Pedro Schmith
High School Diploma, General Studies
2013 - 2014
Completed high school education at Pedro Schmith from 2013 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
Skills
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