Open to opportunities

Carmen Cruz

@carmencruz

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Experienced Executive Assistant with a strong background in customer service.

United States

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What I'm looking for

I am looking for a remote position that values collaboration and operational efficiency.

I am an experienced Executive Assistant and Customer Service Representative with a proven track record in office management and client relations. My career has been marked by my ability to enhance operational efficiency and foster positive customer interactions. I thrive in remote work environments and am dedicated to contributing to organizational success through my administrative coordination skills.

Throughout my professional journey, I have successfully led product innovation initiatives and managed cross-functional teams to solve complex challenges. My role as Head of Lash Innovation involved negotiating pricing agreements that increased cost-efficiency by 15%, showcasing my ability to drive results. I am passionate about customer satisfaction and have consistently surpassed performance targets, expanding client relationships by 30% through exceptional service.

With a strong foundation in office administration, project management, and customer retention strategies, I am eager to leverage my skills in a remote position that values collaboration and operational excellence. I am committed to continuous improvement and look forward to contributing to a dynamic team.

Experience

Work history, roles, and key accomplishments

Head of Lash Innovation

Artemis Family Beginnings

Jan 2022 - Jul 2024 (2 years 6 months)

Led product innovation and collaborated with manufacturers to improve quality and reduce costs. Negotiated pricing agreements, enhancing cost-efficiency by 15%. Spearheaded a cross-functional team to solve product challenges, ensuring high customer satisfaction.

Product Innovation Team Collaboration Customer Satisfaction Project Management Quality Improvement Problem Solving

Owner and Operator

Styled by Carmen

Mar 2011 - Sep 2023 (12 years 6 months)

Managed daily salon operations and client consultations, achieving a 90% customer retention rate. Provided beauty services and implemented policy changes to enhance service quality.

Customer Service Beauty Services Consultation Policy Implementation Customer Retention

Customer Service Representative

Artemis Family Beginnings

Jan 2021 - Jan 2022 (1 year)

Surpassed performance targets in customer satisfaction and loyalty. Maintained a knowledge base of products, improved customer retention, and efficiently resolved complex complaints, leading to a 30% expansion in client relationships.

Customer Satisfaction Client Relationship Management Data Management Communication Skills Shopify Sales Strategies Customer Retention

Office Administrator

Harmon Inc.

Oct 2007 - Mar 2011 (3 years 5 months)

Managed office operations including payroll processing and OSHA compliance. Streamlined customer support functions and improved office efficiency through effective scheduling and financial reporting.

Office Management Payroll Processing OSHA Customer Support Financial Reporting Scheduling Compliance

Credit and Collections Manager

Cox Media Group

Jul 2002 - Jun 2007 (4 years 11 months)

Reduced overdue receivables by 35% through efficient credit risk management. Managed month-end close processes and client billing, enhancing financial accuracy and reducing discrepancies.

Credit Risk Management Financial Accuracy Billing Month End Close Problem Solving Financial Reporting