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Carlo Visitacion

@carlovisitacion

Community Manager and Customer Service Specialist at Circle of Greatness, moderating Facebook, Skool, and Telegram communities.

Philippines

Message

At Circle of Greatness, I managed and moderated Facebook Groups, Skool, and Telegram communities for multiple clients, enforcing community guidelines and protecting online culture. I also handled live chat and email support through Tawk.to.

I managed storefront access and customer inquiries on Whop, and maintained client databases and workflows using GoHighLevel and MTA automation tools.

Previously, I supported customers at CONDUENT Philippines and moderated gaming communities at ASIAPRO Outsourcing OPC (Former PARAGON ICC). Earlier, I assisted with web page development using HTML, CSS, JavaScript, and PHP at MDA TELEMARKETING SERVICES.

Experience

Work history, roles, and key accomplishments

Digital Community & Customer Experience Specialist

Circle of Greatness

Mar 2026 - Oct 2026 (7 months)

Managed and moderated high-engagement community platforms across Facebook Groups, Skool, and Telegram for multiple global clients. Delivered non-voice omni-channel customer support using Tawk.to live chat and email workflows, and managed digital storefront access and transactions on Whop.

Facebook Groups Skool Telegram Community Moderation Tawk.Io Email Support Whop GoHighLevel MTA CRM Customer Support

Customer Service Representative

Conduent Philippines

Jun 2023 - Oct 2025 (2 years 4 months)

Supported enterprise customers via real-time live chat regarding technical systems and billing concerns, optimizing data retrieval using corporate knowledge bases. Managed high-volume parallel chat conversations while maintaining quality and data accuracy.

Live Chat Technical Support Billing Support Knowledge Base Data Privacy Customer Service

Customer Support & Bingo Moderator

Asiapro Outsourcing OPC

Aug 2019 - Aug 2022 (3 years)

Moderated live interactive digital bingo chat rooms, driving player retention and safe community engagement by upholding gaming policies. Delivered high-volume chat and email support regarding gaming rules, technical issues, and prize processing.

Community Moderation Live Chat Email Support Conflict Resolution CRM Customer Support

Admin Staff

High Tower Storage & Trading Centre, Inc.

Jul 2018 - Mar 2019 (8 months)

Assisted in administrative system tracking, file compilation, and record-keeping. Encoded and validated supply chain databases and inventory assets using advanced Microsoft Excel functions and internal legacy systems.

Excel Data Entry Inventory Management Administrative Support Record keeping

Web Designer (OJT)

MDA Telemarketing Services

Jan 2018 - Mar 2018 (2 months)

Assisted development teams in building dynamic web page interfaces using HTML, CSS, JavaScript, and PHP. Isolated and fixed layout errors, interface bugs, and responsiveness issues across multiple screen environments.

HTML CSS JavaScript PHP Web Design Debugging