Carlos Osoria
@carlososoria
Customer-focused retail operations and Apple-certified consultant specializing in device order processing, sales support, and fast-paced service.
United StatesWhat I'm looking for
I’m a tech and customer-focused retail operations professional who helps clients get the right devices quickly and accurately. As a Service Operations Specialist, I open and process daily orders, monitor client inventory, and coordinate device updates, imaging issues, and paperwork—then keep clients informed with shipping details, tracking numbers, and serial numbers.
I bring a strong sales-and-service mindset from my Apple Certified Consultant and Macy’s experience, where I personalized recommendations, supported purchases (including trade-ins and product setup guidance), and used POS systems to complete transactions. I also add onsite value through merchandising and visual presentation, clear communication, and leadership on day-to-day store operations to help drive store performance.
Experience
Work history, roles, and key accomplishments
Processed daily client orders for devices by validating inventory, updating orders with shipping details, tracking numbers, and serial numbers, and coordinating issue resolution. Developed service operating procedures and collaborated with lab technicians and management for imaging and device updates.
Delivered personalized Apple product recommendations by engaging customers, demonstrating devices, and explaining features and benefits. Supported trade-ins and purchase setup while using POS systems and working with team leadership to resolve customer needs.
Assisted customers with tailored product selection by asking needs-based questions and recommending sizing and styling options. Promoted store events and maintained merchandising and sales-floor presentation while supporting checkout transactions.
Coordinated daily store operations and task assignments while providing strong customer service and resolving customer issues. Supported sales goals by communicating promotions and loyalty programs, assisting with scheduling and workflow, and improving customer engagement.
Education
Degrees, certifications, and relevant coursework
Carlos hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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