At Microsoft, I deliver Microsoft Intune expertise and technical guidance to enterprise customers and colleagues on the Microsoft Customer Support Service EMEA, Intune Italy team. I also manage and evaluate Copilot AI agents to support case resolution.
At Microsoft, I onboard and mentor new engineers and serve as a technical interviewer for CSS Intune candidate selection and hiring.
At FINCANTIERI S.p.A., I worked as an MDM specialist with VMware Workspace ONE UEM (AirWatch), Microsoft Intune, Samsung Knox, and Apple Business Manager.
Earlier, I worked across IT operations and business analysis, including workflow and requirements analysis, reporting, production support, and Solvency II software certification. At Gruppo Euris Spa, I also installed and configured Red Hat OpenShift Enterprise infrastructure for a client project.
