Open to opportunities

Carlo Bautista

@carlobautista

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Hospitality professional delivering guest service from concierge to bellman roles.

Philippines

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What I'm looking for

I’m looking for a responsible role in hospitality where I can leverage my experience in guest service, luggage and transportation support, and casino/customer-facing work to help the team succeed and contribute meaningfully to the company.

I’m a hospitality professional focused on helping guests smoothly and confidently, from greeting and concierge support to bellman/driver service at major hotels. I’m at my best coordinating luggage handling, issuing luggage tags when required, and reconfirming the number of pieces loaded to prevent problems before they start.

I also bring casino-floor experience as a Casino Dealer, distributing game equipment, welcoming new players, and monitoring pace while ensuring chips and materials are correctly set for each game. With a strong work ethic built on leadership, teamwork, attention to details, critical thinking, and interpersonal communication, I thrive in fast-paced environments and under pressure.

Experience

Work history, roles, and key accomplishments

Bellman / Driver

The Lake Hotel Tagaytay

Jan 2025 - Nov 2025 (10 months)

Assisted guests with loading and unloading luggage, reconfirming the number of car pieces loaded. Provided storage assistance and helped with transportation needs such as calling taxis or arranging shuttles.

Guest Service Luggage Handling Transportation Coordination Door Assistance Attention To Detail

Bellman / Driver

Taal Vista Hotel

Feb 2023 - Sep 2024 (1 year 7 months)

Assisted guests with loading and unloading luggage and reconfirmed the number of pieces loaded. Offered car door assistance and provided information about hotel amenities and local attractions.

Luggage Handling Customer Support Transportation Coordination Attention To Detail

Casino Dealer

Tiger Resorts Leisure and Entertainment (PHP) Corporation

Aug 2022 - Feb 2023 (6 months)

Greeted and welcomed new players to the table and prepared game equipment including cards, dice, and chips. Ensured chips matched the game requirements, maintained game pace, and supported a positive, fast-paced environment.

Game Equipment Handling Table Game Operations Customer Service Attention To Detail Monitoring Game Pace

Casino Dealer

Melco Resort Leisure (PHP) Corporation

Nov 2015 - Feb 2021 (5 years 3 months)

Distributed cards, dice, and chips and welcomed patrons to the table. Verified chips were properly arranged before each game, monitored pace, and maintained a positive experience for players.

Chips And Dice Handling Customer greeting Game Readiness Checks Rule Adherence Customer Engagement

Page Boy Concierge

Melco Resort Leisure (PHP) Corporation

Aug 2014 - Nov 2015 (1 year 3 months)

Greeted guests with a warm welcome and provided information to help meet guest needs. Assisted with concierge-level support to ensure guests had a smooth experience.

Guest Reception Guest Information Interpersonal Communication Teamwork Service Orientation