Carlene User

I’m a reliable and dedicated professional with experience in customer service, accounting support, and administrative roles. I’m proficient in Microsoft Office, data entry, and payroll, and I bring strong written and verbal communication, time management, and self-motivation to every task.

As an Accounting Technician at Pentecostal Tabernacle UPCJ, I managed church financial records and handled basic bookkeeping. I handled payroll and data input for donations and tithes, and I assisted with monthly reports and budget updates to keep financial information accurate and organized.

Previously, as Supervisor & Assistant Administrator at Apex Energy Systems Ltd (Total Gas Station), I supervised daily operations and cashier staff. I maintained inventory records and generated reports, supported employee scheduling, and delivered administrative support to ensure smooth, well-documented day-to-day work.

My customer service foundation is strong from roles including Customer Care Representative/Sales at Alorica Call Centre and Customer Care Representative at Fusion BPO Services, where I resolved billing and account issues and focused on first-contact resolution. Supported by certifications and education in data operations and related subjects, I’m now seeking a remote position where I can utilize my skills, contribute effectively, and grow with the organization.