Open to opportunities

Carissa Alegria

@carissaalegria

Message

Dedicated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am seeking a role that values customer engagement and offers opportunities for growth in a supportive environment.

I'm Carissa Alegria, a customer service professional with extensive experience in various retail and service environments. My journey began at Planet Fitness, where I honed my skills in managing membership inquiries and providing exceptional customer service. I take pride in my attention to detail and my ability to personalize interactions with members, ensuring they feel valued and understood.

Throughout my career, I've worked in diverse roles, from a Front End Associate at Walmart to a Service Clerk at Walgreens. Each position has strengthened my communication skills and my ability to resolve customer issues efficiently. My experience as a Tour Guide at Cave of the Mounds further developed my ability to engage with people and convey information effectively, making every interaction memorable.

Experience

Work history, roles, and key accomplishments

Current

FRONT DESK

Current

Planet Fitness

Sep 2024 - Present (9 months)

Managed membership inquiries, insurance processing, and transactions while maintaining security protocols. Provided exceptional customer service, assisting members with sign-ups, renewals, and facility information. Ensured detailed cleaning throughout the gym and personalized interactions to enhance member engagement.

Customer Service Security Protocols

Current

FRONT END ASSOCIATE

Current

Walmart

Jun 2024 - Present (1 year)

Operated the Service Desk, handling returns, money orders, and claims efficiently. Managed cash register transactions, including cash, card, and check payments, while maintaining knowledge of promotions. Utilized Zebra TC 72 systems and performed closing till deposits.

Customer Service POS Operations Money Orders Claims Management Inventory Management (Zebra TC 72)Communication Skills POS Operation

SERVICE CLERK

Walgreens

Promoted Walgreens accounts and credit cards, assisting customers with updates and new services. Managed cash register operations, inventory, and time effectively. Provided comprehensive customer service, resolving customer issues and producing reports.

Customer Service Account Management Credit Card Promotion Cash Register Inventory Management Time Management Reporting

HOUSEPLANT PERSON/KEY HOLDER

Jung's Garden Center

Managed store operations as a Key Holder, including opening, closing, nightly deposits, and register close-outs. Provided expertise on houseplants, assisting customers with care questions and product selection. Handled customer check-outs and maintained store cleanliness.

Key Holding Deposits Customer Care

FLOOR WORKER AND KITCHEN

Casey's Gas Station

Assisted customers with in-store check-outs and maintained cash drawer balance. Stocked shelves and organized the station. Prepared hot food items.

Stocking

TOUR GUIDE

Cave Of The Mounds

Guided individuals and groups through the cave, describing points of interest and responding to questions. Conducted educational activities on site history and environmental conditions. Assisted customers in the gift shop, working as a cashier and guiding them to merchandise.

Public Speaking Cashiering