Open to opportunities

Camila Lucero

@camilalucero

Message

Customer service representative with expertise in digital marketing.

Argentina

Message

What I'm looking for

I am looking for a role that allows me to grow in customer support and digital engagement within a collaborative team environment.

As a dedicated customer service representative with a strong background in digital marketing, I have honed my skills in communication and problem-solving over the past five years. Currently, I am a Community Manager at Growthetics in Buenos Aires, where I guide customers through diverse inquiries, tailoring solutions to meet their unique goals. My role involves engaging with online communities to build trust and enhance customer satisfaction through clear and timely responses.

Previously, I served as a Sales Assistant at Yagmour, where I provided personalized service and educated customers on product features. My experience also includes working as a Team Assistant in Digital Marketing, where I collaborated with the commercial team to support sales strategies and improve customer outcomes. I am passionate about leveraging my skills to contribute effectively to a dynamic team, particularly in customer support and digital engagement.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Growthetics

Jan 2018 - Present (7 years 5 months)

Currently working as a Community Manager, guiding customers through inquiries and enhancing satisfaction by providing tailored solutions. Engaged with online communities to build trust and tracked customer feedback to improve user experience.

Customer Service Digital Marketing Communication Community Engagement Feedback Social Media Management

Sales Assistant

Yagmour

Sep 2022 - Dec 2022 (3 months)

Worked as a Sales Assistant, providing personalized service and educating customers on product features. Resolved product issues, managed inventory, and gathered feedback to enhance service quality.

Customer Service Product Knowledge Inventory Management Feedback Communication

Team Assistant

Glendale S.A.

Jan 2022 - Apr 2022 (3 months)

Served as a Team Assistant, supporting sales strategies and maintaining an organized archive of materials. Performed administrative tasks to ensure smooth workflow and effective communication across teams.

Administrative Support Communication Sales Strategy Workflow Management Team Collaboration

Hotel Receptionist

A-Marte Hostel

Feb 2018 - Feb 2018 (0 months)

Worked as a Hotel Receptionist, welcoming guests and processing check-ins and check-outs. Addressed inquiries with professionalism and resolved complaints efficiently.

Customer Service Communication Hospitality Empathy