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Cameron Ruddock

@cameronruddock

Customer Success professional at DOCTIFY who increased active platform adoption from 20% to 30% in four months.

At DOCTIFY, I served as the dedicated contact for platform users across Ireland, focusing on adoption, retention, and upsell opportunities. I increased active user adoption from 20% to 30% in four months through onboarding check-ins and account reviews.

As a Senior Acquisitions Sales Executive at PEI, I presented solutions and software walkthroughs to C-level executives and key decision-makers. I also developed prospect relationships at trade events and followed up to support conversion and account health.

Before moving into commercial roles, I directed JHEALD COACHING, securing multi-year partnerships with educational institutions and coordinating external coaching staff. At BARNES RFC, I founded and led the U22 development programme, creating a talent pipeline into the senior men's 1st XV.

Experience

Work history, roles, and key accomplishments

Account Manager

Doctify

Jun 2026 - Oct 2026 (4 months)

Served as the primary point of contact for Doctify platform users across Ireland, driving user adoption, retention, and upsell opportunities. Increased active user adoption from 20% to 30% within four months.

Client Onboarding Product Adoption Account Retention Upselling Customer Success CRM

Recruitment Consultant

Albert Bow

Sep 2025 - Feb 2026 (5 months)

Managed quantitative research and prop trading talent search, handling complex candidate-client alignment. Negotiated and signed corporate terms, onboarding a major new institutional client.

Recruitment Talent Acquisition Client Management Negotiation Pipeline Management

Senior Acquisitions Sales Executive

PEI

Oct 2024 - Sep 2025 (11 months)

Managed outbound prospecting and inbound lead qualification across alternative asset platforms. Delivered tailored solution presentations and software walkthroughs to C-level executives.

Outbound Prospecting Lead Qualification Sales Presentations C level Engagement Follow up Processes

Sales Executive

Pitchside Hospitality

Sep 2023 - Oct 2024 (1 year 1 month)

Drove new business acquisition through outbound campaigns and inbound enquiry handling. Managed 360-degree sales and account lifecycles, focusing on repeat bookings and client retention.

New Business Development Outbound Sales Account Management Customer Retention KPI Achievement

Head Coach (U22s)

Barnes RFC

Jun 2021 - Jun 2024 (3 years)

Founded and led the club's U22 development programme to retain players transitioning to senior rugby. Established a talent pipeline that supplied players to the senior men's 1st XV.

Coaching Leadership Player Development Program Management

Managing Director

Jheald Coaching

Sep 2014 - Aug 2023 (8 years 11 months)

Directed operations for a multi-sport coaching company spanning rugby, cricket, and football. Secured multi-year partnership contracts with educational institutions and managed coaching staff.

Operations Management Consultative Selling Staff Management Digital Marketing Brand Communications