Quantum Health

The story of Quantum Health began in 1999, born from a realization that the healthcare system was becoming increasingly complex and difficult for ordinary people to navigate. Founder Kara Trott, armed with a background in consumer research and strategy, identified a critical gap: while the medical side of healthcare was advancing, the consumer experience was often confusing, fragmented, and stressful. She envisioned a solution that would put the patient back at the center of the journey, providing a single point of contact to guide them through the maze of benefits, claims, and clinical care.

What started as a bold idea in Columbus, Ohio, has since evolved into a category-defining company in healthcare navigation and care coordination. By combining empathy with proprietary technology, Quantum Health created a model that intercepts members early in their healthcare journey—often before a claim is even filed. This proactive approach not only improves health outcomes but also drives significant cost savings for self-insured employers. Today, the company serves millions of members, operating from its headquarters in Dublin, Ohio, and continues to be recognized for its award-winning culture and innovative approach to making healthcare more human.