Open to opportunities

Caleb Ojochona Samuel

@calebojochonasamuel

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Results-driven professional in customer engagement and social media management.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer experience, and encourages innovation.

I am a results-driven professional with extensive experience in hospitality and social media management. My career has been dedicated to enhancing guest satisfaction and optimizing customer engagement through effective team leadership and operational efficiency. At BKT Cribs, I led operations that significantly reduced guest wait times and increased repeat bookings, demonstrating my commitment to exceeding organizational expectations.

In my role as a Social Media Manager at Focal Arts & Prints, I leveraged data analysis to inform strategic initiatives that drove engagement and revenue growth. My ability to develop targeted campaigns has significantly boosted brand visibility and audience interaction. I thrive in dynamic environments where I can utilize my strategic communication skills and problem-solving abilities to foster positive customer relationships and enhance overall business performance.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations Officer

Current

BKT Cribs

Feb 2023 - Present (2 years 4 months)

Led front office operations to ensure exceptional guest experiences, achieving outstanding customer satisfaction through meticulous service and attention to detail. Supervised a dedicated team, managed guest relations, and coordinated daily operations to enhance operational efficiency.

Team Leadership Customer Satisfaction Operational Management Problem Solving Communication Attention To Detail Time Management

Social Media Manager

Focal Arts & Prints

Feb 2023 - Aug 2023 (6 months)

Leveraged data analysis to inform strategic social media initiatives, driving engagement and revenue growth. Developed targeted campaigns and collaborated with management to align social media objectives with business goals.

Social Media Management Data Analysis Campaign Development Revenue Strategic Planning Communication Digital Marketing Performance Metrics

Administrative Assistant

Ministry of Works & Transport

Jan 2022 - Nov 2022 (10 months)

Supervised workshop activities to enhance participant satisfaction and streamline operational processes. Developed efficient routines and maintained accurate records, contributing to improved engagement and feedback.

Administrative Support Communication Team Collaboration Problem Solving Process Improvement

Assistant Program Manager

Abelist Printing Press

Jul 2020 - Nov 2022 (2 years 4 months)

Oversaw print production schedules and workflows, enhancing operational efficiency and ensuring timely delivery of high-quality materials. Coordinated teams and monitored budgets to maintain profitability.

Project Management Print Production Team Coordination Budgeting Quality Control Workflow Optimization Communication

Corel Draw Associate

Design Academy Nigeria

Jul 2020 - Nov 2020 (4 months)

Produced high-quality designs using CorelDRAW for marketing initiatives, enhancing promotional materials' visual appeal. Collaborated on design projects and ensured alignment with client specifications.

Graphic Design Marketing Collaboration Quality Assurance Project Management