Caleb Alejandro Castro Martinez
@caleb_castro00
I resolve customer, healthcare, and logistics issues across bilingual remote support channels.
MexicoWhat I'm looking for
I've supported U.S.-based clients at Dedicated People and Your Answer Solutions Center through high-volume phone, email, and chat interactions, including healthcare-related accounts. I handle scheduling, requests, escalations, documentation, and service issues with empathy and clear communication.
More recently, I evaluated customer interactions and coached representatives as a Quality Assurance Specialist, identifying workflow gaps and recommending process improvements. At TMG International, I monitor U.S. and Mexico freight shipments, coordinate with drivers, brokers, and customers, and resolve time-sensitive delivery exceptions.
Experience
Work history, roles, and key accomplishments
Track & Trace Specialist
TMG International
Jan 2025 - Present (1 year 7 months)
Monitors freight shipments across the U.S. and Mexico to ensure timely and accurate delivery. Coordinates with drivers, brokers, customers, and internal teams to resolve time-sensitive issues.
Quality Assurance Specialist
Dedicated People
Jan 2024 - Dec 2024 (11 months)
Evaluated customer interactions for quality, accuracy, and compliance with service standards. Provided structured feedback and coaching to customer service representatives.
Bilingual Dispatcher & Customer Support Representative
Dedicated People
Jan 2020 - Dec 2024 (4 years 11 months)
Provided bilingual customer support through phone, email, and chat for U.S.-based clients, including healthcare-related accounts. Managed escalations and coordinated with internal teams and field personnel to ensure timely resolution.
Bilingual Customer Support Representative
Your Answer Solutions Center
Jan 2019 - Dec 2020 (1 year 11 months)
Managed inbound calls and message-taking services for multiple U.S.-based business accounts. Accurately documented customer requests and ensured timely communication with clients.
Education
Degrees, certifications, and relevant coursework
Caleb Alejandro hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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