At Encore Service Group, I lead operations across healthcare service locations in Michigan and Ohio. My work includes recruiting, onboarding, training, payroll administration, and site launches.
Before that, I managed daily operations for the University of Michigan Healthcare System transportation and valet program, overseeing staffing, audits, compliance, reporting, and implementation projects.
At Towne Park, Ltd., I directed special event and hospitality operations across Northeast Ohio as Associate Account Manager. Earlier, as Guest Service Captain, I supervised frontline operations and staffing coordination.
At MVP Services LLC, I supervised a team of 15+ employees, developed staffing plans, implemented revenue controls, and supported process improvements. Across these roles, I’ve also developed operational documentation and reporting tools and supported organizational transitions.
