Cai De Sousa

Responsible for coordinating and managing office operations, handling scheduling, maintaining records, and implementing process improvements. Provides excellent customer service and supports budgeting and resource allocation while managing confidential information.

Managed personal errands for the CEO, handled appointments, and maintained correspondence with a high satisfaction rate. Designed CVs and cover letters while ensuring confidentiality and accuracy.

Provided personalized academic assistance to students, created engaging learning activities, and monitored individual progress while fostering a supportive learning environment.

Supervised floor staff, managed customer service operations, and ensured a high standard of service delivery while coordinating staff schedules and meetings.

Operated the switchboard, managed client inquiries, prepared legal cases, and maintained filing systems. Ensured timely submission of invoices and supported agents in resolving client issues.

Completed a Diploma in Graphic Design, focusing on the principles of design, color theory, and digital media. Developed skills in creating visual content for various platforms and enhancing brand identity.

Achieved a Diploma in Leadership and Management, where I learned effective leadership strategies, team management, and organizational skills necessary for successful business operations.

Completed a Diploma in Photography, focusing on both technical skills and creative aspects of photography. Gained experience in capturing and editing images for various purposes.

Participated in Advanced English Developmental Courses, enhancing my communication skills and proficiency in the English language for professional settings.