Bianca Zongrone Jefferson

With over 10 years in User Research, UX, and Product Design, I specialize in steering design initiatives that enhance user engagement and drive business growth. My approach blends deep expertise in psychology and statistics with a robust skill set in UX design, user research and product management, enabling me to deliver solutions that are both user-centric and strategically aligned to business goals.
At CompanyCam, I led the formation of our research program that has become a cornerstone of our product development process, leading to a promotion after 8 months. My strategic vision and leadership have directly contributed to an increase in user engagement for our SaaS products, reflecting my capacity to translate customer insights into actionable design strategies that resonate in the market.
I've implemented or improved usability testing programs at 6 of the last 9 companies I've worked at, improving the quality of products by over 30%.
I am passionate about building and mentoring teams, having developed a high-performance design team in a remote-first environment and championed accessibility improvements that brought our products into WCAG compliance.
Whether it's establishing foundational design systems, leading cross-functional projects, or driving product innovations, I am committed to excellence and impact. I am currently seeking opportunities to bring my expertise to new challenges in the tech industry, aiming to leverage my skills in user experience design, user research, and strategic product development to create transformative solutions.