Buno Bulwisak
@bunobulwisak
I lead customer service operations, training, and teams that deliver measurable performance gains.
PhilippinesWhat I'm looking for
At Concentrix, I streamlined operations to support 515% workforce growth and increased my business unit’s volume allocation from 10% to 65% of organizational capacity. I’ve been recognized as Top Team Leader for three consecutive quarters and as a 2025 HIRAIA Top Performer.
I’ve progressed from customer support to training and team leadership, including leading Project Lift to improve CSAT by 30%. I build practical coaching, onboarding, and accountability systems that develop people, reduce escalations, and improve service performance.
Experience
Work history, roles, and key accomplishments
Streamlined operational processes enabling a 515% workforce expansion and grew unit volume allocation from 10% to 65%. Developed and coached a high-performing team, mentored 5 Team Leader candidates, and minimized escalations through clear ownership protocols.
Spearheaded Project Lift, boosting CSAT performance by 30% and reducing time-to-proficiency. Developed onboarding materials, tracked post-training metrics, and coached underperforming agents to improve quality and productivity.
Consistently exceeded quality and productivity targets, resolving complex escalated issues while maintaining high CSAT scores. Mentored new hires informally, laying groundwork for promotion to Trainer.
Delivered consistent, high-quality customer support while meeting productivity and quality benchmarks. Built foundational skills in problem-solving, communication, and process adherence.
Education
Degrees, certifications, and relevant coursework
Nueva Vizcaya State University
Bachelor of Applied Science, Information Technology
Bachelor of Applied Science in Information Technology from Nueva Vizcaya State University, Bambang Campus.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Skills
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