B Saqib Khan
@bsaqibkhan
Global Service Desk Engineer at TTech Digital resolving Azure, Microsoft 365, and enterprise access issues.
IndiaWhat I'm looking for
At TTech Digital, I deliver L1/L2 IT support for global enterprise users, resolving application, network, identity, and access issues within SLA timelines.
I manage Azure Active Directory (Entra ID) issues, including MFA failures and SSO misconfigurations, and troubleshoot Outlook and Microsoft 365 applications such as Teams, OneDrive, and SharePoint.
I also manage incidents and service requests using AskNow ITSM and conduct remote troubleshooting via ScreenMeet. I hold the Microsoft AZ-104 Azure Administrator Associate certification and recently completed an Agentic AI course covering LangChain, LangGraph, and Azure OpenAI.
Experience
Work history, roles, and key accomplishments
Global Service Desk Engineer
TTech Digital Pvt. Ltd.
Sep 2023 - Present (3 years 1 month)
Delivered L1/L2 IT support for global enterprise users, resolving application, network, identity, and access issues within SLA timelines. Managed Azure AD and Microsoft 365 troubleshooting, including Outlook, SharePoint, and VPN issues.
Education
Degrees, certifications, and relevant coursework
Dr. KV Subba Reddy Institute of Technology
Bachelor of Technology, Civil Engineering
2019 - 2022
Bachelor of Technology in Civil Engineering from Dr. KV Subba Reddy Institute of Technology, Kurnool, India, from 2019 to 2022.
Dr. KV Subba Reddy Institute of Technology
Diploma, Engineering
2016 - 2019
Diploma in Engineering from Dr. KV Subba Reddy Institute of Technology, Kurnool, India, from 2016 to 2019.
Universal English High School
SSC (10th Standard), General Studies
Completed SSC (10th Standard) at Universal English High School, Kurnool, India, in 2016.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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