Bryan Beleno
@bryanbeleno
Workforce Analyst at WNS who monitored operational performance and supported service level objectives.
PhilippinesWhat I'm looking for
At WNS, I ensured staffing plans were executed to meet FTE and working-hour targets, and monitored operational performance to support service level objectives.
In real-time analyst roles, I monitored call volume, agent availability, queues, attendance, and schedule adherence. I’ve also supported customers with mobile device troubleshooting and helped identify customer needs through outbound calls.
Experience
Work history, roles, and key accomplishments
Workforce Analyst
WNS
Jul 2023 - Mar 2025 (1 year 8 months)
Ensured staffing plans were executed to meet required FTE and working-hour targets. Monitored operational performance to support service level objectives.
Outbound Sales Representative
G9 Outsourcing
Nov 2012 - Jan 2014 (1 year 2 months)
Contacted customers regarding free home improvement estimates. Identified customers' home improvement needs and provided relevant information.
Bartender
Sofitel
Jan 2008 - Jan 2009 (1 year)
Prepared and served beverages to guests. Managed inventory of wines, liquors, and premium drinks.
Restaurant Staff
Skyline Restaurant, Vivere Hotel
Jan 2007 - Jan 2008 (1 year)
Assisted guests with seating and food and beverage orders. Delivered quality customer service to ensure guest satisfaction.
Real-Time Analyst
Managed real-time and intraday resources to maintain appropriate staffing levels. Monitored call volume, agent availability, and service level performance.
Education
Degrees, certifications, and relevant coursework
TESDA Las Piñas
Vocational Training, Culinary Arts
Completed vocational training in food trades with a focus on culinary arts.
OSJ Major Seminary
Bachelor of Arts, Philosophy
Earned a Bachelor of Arts in Philosophy.
Holy Family Academy
Secondary Education, General Studies
Completed secondary education.
Padre Garcia Elementary School
Elementary Education, General Studies
Completed elementary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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