Bruno User
@brunouser9
I build automated information platforms that serve users and align stakeholders.
NetherlandsWhat I'm looking for
I built and integrated chatbot automation at LiteBit.eu that handled more than 10,000 customer interactions each month while serving as a Zendesk administrator for five years.
At Doxis, I own strategic and operational information systems for large, complex public-sector infrastructure projects, including M365 and BIM policy. I work across automation, information management, and stakeholder-facing delivery to keep systems practical and aligned across teams.
I hold a Master's in Complex Systems Engineering and Management from TU Delft and published an IEEE paper on incentive design for federated learning. I bring Python, APIs, automation, and data analysis together with cross-team communication and stakeholder alignment.
Experience
Work history, roles, and key accomplishments
Zendesk Administrator
LiteBit.eu
Administered Zendesk and built chatbot automation that handled over 10,000 customer interactions monthly at a fast-scaling fintech.
Education
Degrees, certifications, and relevant coursework
Delft University of Technology
Master of Science, Complex Systems Engineering and Management
Master's in Complex Systems Engineering and Management from Delft University of Technology, with a published IEEE paper on incentive design for federated learning.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
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