Open to opportunities

Brunda Kumar

@brundakumar

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Detail-oriented IT Consultant with expertise in IT operations.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my IT skills in impactful projects.

I am an IT Consultant with over 1.5 years of experience in IT operations, specializing in ITIL processes and incident management. My journey has equipped me with the skills to diagnose and resolve complex issues while providing constructive feedback to enhance system performance and user satisfaction.

At Alshaya India, I actively managed and resolved support tickets, optimized SQL queries for data analysis, and collaborated with cross-functional teams to ensure seamless operations. My previous role as a Senior Customer Service Agent at Kyndryl India allowed me to troubleshoot user access issues and enhance client satisfaction through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Consultant

Alshaya India

Feb 2023 - Apr 2024 (1 year 2 months)

Managed and resolved tickets for Dealer Business Support, optimized internal card management systems, and crafted SQL queries for data analysis and reporting.

SQL Ticketing Systems Data Analysis

Senior Customer Service Agent

Kyndryl India

Nov 2023 - Feb 2024 (3 months)

Resolved queries using ServiceNow and Five9, troubleshot Okta issues, and analyzed communication logs to enhance user access and connectivity.

ServiceNow Five9 Okta

Education

Degrees, certifications, and relevant coursework

Dr Ambedkar Institute of Technology

Bachelor of Engineering, Information Science and Technology

2018 - 2022

Grade: 8.38 CGPA

Completed a Bachelor of Engineering in Information Science and Technology with a CGPA of 8.38. The program focused on various aspects of information technology, including software development, database management, and system analysis.

Vidya Vardhaka Sangha

Pre-University Certificate, Pre-University

2016 - 2018

Grade: 90.05%

Completed Pre-University education with a percentage of 90.05%. The curriculum included a strong foundation in science and mathematics, preparing for higher education in engineering.