Brunda Kumar
@brundakumar
Detail-oriented IT Consultant with expertise in IT operations.
What I'm looking for
I am an IT Consultant with over 1.5 years of experience in IT operations, specializing in ITIL processes and incident management. My journey has equipped me with the skills to diagnose and resolve complex issues while providing constructive feedback to enhance system performance and user satisfaction.
At Alshaya India, I actively managed and resolved support tickets, optimized SQL queries for data analysis, and collaborated with cross-functional teams to ensure seamless operations. My previous role as a Senior Customer Service Agent at Kyndryl India allowed me to troubleshoot user access issues and enhance client satisfaction through effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Consultant
Alshaya India
Feb 2023 - Apr 2024 (1 year 2 months)
Managed and resolved tickets for Dealer Business Support, optimized internal card management systems, and crafted SQL queries for data analysis and reporting.
Senior Customer Service Agent
Kyndryl India
Nov 2023 - Feb 2024 (3 months)
Resolved queries using ServiceNow and Five9, troubleshot Okta issues, and analyzed communication logs to enhance user access and connectivity.
Education
Degrees, certifications, and relevant coursework
Dr Ambedkar Institute of Technology
Bachelor of Engineering, Information Science and Technology
2018 - 2022
Grade: 8.38 CGPA
Completed a Bachelor of Engineering in Information Science and Technology with a CGPA of 8.38. The program focused on various aspects of information technology, including software development, database management, and system analysis.
Vidya Vardhaka Sangha
Pre-University Certificate, Pre-University
2016 - 2018
Grade: 90.05%
Completed Pre-University education with a percentage of 90.05%. The curriculum included a strong foundation in science and mathematics, preparing for higher education in engineering.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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